PATRIOTS REPUBLIC CORONAVIRUS RESPONSE
Over the years, Patriots Republic has done more than sell apparel/canvases. As our communities react to the global health crisis caused by COVID-19, our focus remains on supporting the health and livelihood of our employees while caring for our customers and communities. We will continue to share updates here on how Patriots Republic is responding, including updates on our stores and supply chain and how we are supporting our employees and those impacted by this pandemic.
FREQUENTLY ASKED QUESTIONS
Updated April 27th, 2020
Why is my shipment taking longer than usual?
Some customers may experience shipping delays as Patriots Republic is taking extra precautions in our fulfillment centers as we work to help keep our teams safe. We thank you for understanding.
Please be aware that due to the recent stay at home order, we are working on limited staff and our fulfillment times have increased to 7-14 days.
Processing/Shipping Times Apparel/Drink-ware:
7-10 for processing and fulling
7-14 for shipping
Processing/Shipping Times Canvases:
5-7 for customization, printing, and fulfillment
7-14 for shipping
This will be until further notice. We are planning on getting your orders out as soon as possible but please understand that due to state mandates, we have to work with the staff that we have.
We will still strive to meet the 7-10 day fulfillment times, but because of limited staffing and extended shipping times we request this buffer.
How can I check the status of my order?
You can check your order status here and you will receive a confirmation email with a tracking link once your order has shipped. If your order is processing, we are working on it and will ship it as quickly as we can.
Additional Delivery Notes:
- Free Shipping is available on all purchases of $100 or more.
- There is no Pick-Up at our Fulfillment centers during lockdowns.
How can I make a return?
For Patriots Republic purchases made between January 1 and April 30, 2020, we have extended our return window to July 1, 2020.
Online Apparel/Drink-ware purchases: Please send apparel/drink-ware only to the following Return Address: ATTN RETURNS 1782 O’Rourke Blvd, Gaylord, MI, 49735. *INCLUDED YOUR ORDER NUMBER AND SIZE/COLOR CHANGE*
Online Canvas purchases: Please email us first here for instructions for all canvas purchases.
Due to new safety & cleaning procedures at our fulfillment centers, we may experience delays in processing your return. Once received, processing time for credits on returns may take up to 30 days. We thank you for your patience.
If you have any questions, please email us at email@example.com
Are fulfillment centers open?
To assist the efforts underway to slow the spread of the coronavirus, we have closed all fulfillment centers to the general public in North America as of Thursday, March 19th. Our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities. Our staff has been reduced in all departments which has caused delays from production to shipping. We’re eager to be back to full staff in our fulfillment centers as soon as it’s safe to do so.
Are you still open online?
Yes — we are open for business for our customers across all of our products online. We’re offering free shipping on all purchases of $100 or more at Patriots Republic.
How are you keeping your fulfillment centers safe?
We have increased the frequency of regularly scheduled cleanings and sanitization efforts in our Fulfillment Centers. We’re recommending all employees to take precautionary health measures, including frequent hand-washing, social distancing, staying home when sick, and pausing all non-essential work travel.
Patriots Republic’s response to dealing with the coronavirus (COVID-19) is closely aligned with recommendations outlined by the World Health Organization (WHO) and Centers for Disease Control (CDC), as well as government decisions.
How are you taking care of your teams?
In our fulfillment centers, our teams are working on an adjusted shift schedule and have implemented a Continued Pay policy.
What are you doing to give back?
Patriots Republic Is looking at all opportunities to give back to our communities during this crisis. We have a small cross-brand, cross-functional team who are connecting some of the largest hospital networks in Michigan with our vendors to deliver PPE supplies. We are also working on pivoting resources so our factory partners can make masks, gowns and scrubs for healthcare workers on the front lines.
Also, Patriots Republic is donating to local, state, national and international non-profit organizations to help communities and families most impacted by COVID-19.