Our policy lasts 30 days on Tumblers, Apparel and Hats. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We charge a 20% restocking fee on returned items.
Unfortunately, no returns are accepted on canvases due to their customized nature, all sales are final. Please be sure the information you provide for the canvas is correct. However, refunds/replacements (mentioned below) will be permitted for verified defects or workmanship.
Masks are personal use items, they cannot be accepted as a return. They are all sales final.
2020 W Green Dr
High Point, NC 27260
Additional non-returnable items:
- Gift cards
- Any item not in its original condition, is damaged by recipient or missing parts for reasons not due to our error.
- Any item that is returned past the 30 day return policy.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Contact ourCustomer support team for return related inquiries.
Refunds (if applicable) :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
**Masks are personal use items, they cannot be accepted as a return. They are all sales final.**
** Please note, Canvases are not eligible for returns or refunds due to their custom nature, all sales are final. **
Late or missing refunds (if applicable):
If you haven’t received a refund yet, but received the refund notification email from us, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted, normally 3-5 business days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org
Changes/Edits to order:
We need to be notified immediately if you wish to change/edit an order, within 8 hours of placing your order, as we work at a fast pace. During the holiday rush, there is no guarantee we will get to your request in time due to the high volume of emails we receive. You can expect a reply back within 48-72 hours. Please make sure to double check your orders information prior to placing your order.
Once an order is in production, we are unable to change/edit the order. Please contact our Support team as soon as possible.
Please notify us within the first 24 hours of placing your order. Certain items may process faster than others, so we will need to know right way. Be sure to title your email with Cancellation so it can be easily spotted.
Once an order is in production, we are unable to cancel the order. Please contact ourCustomer Support Team as soon as possible.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are only eligible for store credit.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com.
**We do not accept exchanges on Canvases or masks, all sales are final.**
Due to high demand, if a style goes out of stock, it may be substituted with a similar brand in the same colors.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you, be sure to provide your email in your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver’s original payment method and the gift giver will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, we are not responsible for lost or stolen return shipments.
Made to Order - How long does it take to receive my order?
Orders typically take about 14-21 business days to ship but please see the item description to get the most accurate time frame as may vary per product. All Patriots Republic orders are printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships. Please see any special bulletins we may have posted in the banners.
Return to sender:
Please be sure to double check your address in checkout. We understand mistakes can happen.
All requests for replacements must be submitted within 7 days of the delivery date. All requests to replace damaged canvases must be submitted within 7 days of the delivery date.
For Orders/shipments that are not received, please contact ourCustomer Support Team within 14 days of the order being shipped. If a missing order is not reported within 14 days, it will be harder for the carrier to investigate. All orders that are marked delivered and determined by the Carrier to be delivered correctly are not replaceable, as we are not liable for lost or stolen items.
Canvas Details & Restrictions: